Refund policy

Generally, all orders are final sale and not eligible for return or refund. However, in the case of receiving a damaged item, please see below.

Please note that due to the nature of natural minerals and crystals, some imperfections may be present. In the case of broken or severely damaged items, you may be eligible for an exchange or store credit as follows.

Damaged Items

Drunken Unicorn Apothecary is not responsible for any items damaged during or after transit. DUA reserves the right to decline the exchange or return of a damaged item.

However, returns/exchanges of a damaged item may be available depending on the condition of the item and if your chosen shipping method was covered by insurance. Please see below on the steps to take in the event you recieve a damaged item.

If the item can be replaced, I may be able to process an exchange. I will send a return label for you to return the item, but you will be responsible for the shipping charge for the replacement. 

If the item cannot be replaced, but was covered by insurance, you may be eligible to receive store credit for the damaged item after returning.

The damaged item that is being returned must arrive back to us in the same condition that is was when it was delivered to you. 

If the item that comes back to us is in a worse condition than what it was when it was delivered to you then the damaged item may not be available for a full credit.

What to do if an item arrives broken and you wish to exchange/return. Send pictures of the damaged item to drunkenunicornapothecary@gmail.com within 1-2 days of delivery. I determine the eligibility for return/exchange and whether or not it can be replaced. If eligible, you must send the item back using the return label provided and upon receiving the damaged item, I will either send a replacement or store credit.